Refund & Cancellation Policy

Last updated: 21 October 2026

MedPrax OPD is a software subscription sold by MedPrax. This policy explains how cancellations and refunds work for paid plans (Pro and Clinic).

Free trial and free plan

Every new clinic gets a 14-day Pro trial without payment details. The Starter plan is free. No charge is made unless you choose to upgrade.

You can cancel a paid plan at any time by writing to hello@medprax.in from your registered email.
After cancellation your plan stays active until the end of the period you have paid for, and then moves to the free Starter plan. Your data is not deleted.
Plans do not renew automatically; each period is a separate one-time payment.

7-day refund: if you are not satisfied, request a full refund within 7 days of your first payment for a plan.
Duplicate or failed payments: amounts charged twice, or charged without the plan being activated, are refunded in full.
Apart from the above, payments for a period that has already started are non-refundable.
Approved refunds are processed within 5–7 working days to the original payment method (UPI, card or netbanking) through our payment partner Razorpay. Your bank may take additional time to credit it.

For any billing question, email hello@medprax.in. We respond within one working day.